Income Support

Our Income Support solution offers provincial governments and municipalities an integrated and unified approach to support households in need. Social workers have all the tools essential for delivering programs and benefits. Dynamic rules allow for customization of eligibility, needs and benefits across multiple programs. Benefits can be issued by MICR compliant cheques or e-transfer as needed. The solution includes a complete financial back-end for managing programs along with payment reconciliation. The system is integrated with existing systems. For example, territorial governments may integrate with Federal programs with secure with feeds from Senior Citizen Supplemental Benefits and National Child Benefit Supplements - programs that influence income calculations.
RDC is used by the territorial government of Nunavut to provide income support services to all 26 communities across Nunavut.
The RDC Income Support system provides case management, notes, alerts, and scheduling through various stages in a client’s program continuum. System includes personal data records, audit trails, program intake, monthly application management, eligibility assessments, approvals, and outcome management. Income support workers are able to assess clients and issue MICR compliant cheques. This service is integrated with Public Works, CRA and the Royal Bank – systems that exchange information with the core public income support system. As part of Rogue Data’s managed service offering, the system is hosted in Ottawa in our tier 3 data center.
The RDC Income Support System can be configured to support the unique social assistance rules for any municipality or jurisdiction. Contact us for a turn-key demonstration of income support modules and services.

End-to-End Income Support Services

Our income support system helps governments service individuals, households and dependents with critical income support and financial services:

  • Automated social assistance calculations for needs, benefits, income and asset determinations as well as financial support options.
  • A wide range of services in full compliance with jurisdictional rules, policies and programs.
  • Intuitive, icon driven decision making, allowing income support workers to concentrate client service with fast, efficient processing based on the clients history and case.
  • Provisioning of cheques or electronic funds transfer with full integration into corporate or centralized public financial systems as well as feeds with banks for reporting and reconciliation.
  • Dynamic assessments based on federal or provincial rules that define household entitlements.
  • Scheduling, intake and a full range of customizable eligibility, decision making and payment processing.
  • Ability to operate both on and offline, depending on remoteness of income support offices or staff.