Case Study: Government of Nunavut, Department of Family Services

Delivering Essential Financial Assistance Across Canada’s Most Remote Territory

Background
In 2006, the Government of Nunavut’s Department of Family Services partnered with Rogue Data to modernize and unify its social assistance programs. The territory faced unique infrastructure challenges: 26 remote communities scattered across the Arctic, limited connectivity, and the need for real-time access to critical income support services. The solution needed to be secure, dependable, and built for extreme conditions.

The Solution
Rogue Data designed and deployed a robust, territory-wide Income Support Delivery System (ISDS), which officially launched in January 2008. Hosted in RDC’s Tier 3 co-located data centre in Ottawa, the central platform is securely accessed via RDC Workbench by community offices across all 26 Nunavut communities.

Key features include:

• PKI-Secured Communication — All data exchange is encrypted using Entrust PKI, ensuring secure transmission between communities and the central server.
• Cheque and Direct Payments — Cheques are printed locally, with consolidated payments issued directly to landlords and utility providers.
• Federal System Integration — The platform converts and exchanges data with programs such as Senior Citizen Supplemental Benefits (PWGSC) and National Child Benefit Supplements (CRA).
• SaaS Model — Provided as a secure, managed SaaS offering, supported by RDC staff and local GN personnel.

Impact

• Over $30 million in annual benefits delivered to residents across the territory.
• More than 15,000 clients served via local community offices.
• 60+ employees use the system to manage assessments, payments, and program compliance.
• Reliable in remote environments with limited connectivity, supporting real-time access and data entry.

Results

• Territory-wide service coverage across 26 Arctic communities
• Streamlined benefit delivery and improved program accuracy
• Secure integration with federal benefit systems
• Operational resilience in extreme environmental and infrastructure conditions

Ongoing Support Rogue Data continues to maintain, upgrade, and support the platform, ensuring stable and secure service delivery across Nunavut. As the only system of its kind operating in such a challenging environment, it stands as a benchmark for what’s possible in remote public service delivery.

About Rogue Data

Rogue Data specializes in building secure, resilient, and jurisdiction-specific platforms that address the unique needs of public sector clients. From income support to customs processing, our solutions enable governments to deliver essential services—no matter how remote the location.